We want our customers to be 100% satisfied. We are happy to refund or exchange any product within 30 days of purchase (excluding delivery charges). All items must be returned in their original packaging, unused and in resalable condition. Items are to be returned at customer's expense and original shipping charges are not refundable. Proof of purchase is required. Please email us at firstname.lastname@example.org or call 415-579-CORE to initiate the process.